Creations¶

Creations are custom or tailor-made orders placed by your clients. Like repairs, they go through the workshop, but the focus is on building something new rather than fixing an existing item.

Creating a creation order¶

Navigate to Sales ‣ Creations and create a new order. Select the customer and add items describing what needs to be made. Each creation order has a Creation title field on the sidebar for a descriptive name of the custom piece.

Items on a creation order can include both client-visible items (the final product and services) and workshop items (internal materials and labor instructions).

Workshop management¶

Creations share the same workshop features as repairs:

Workshop tab: Internal items describing materials and work instructions.
Workshop assignment: Assign the order to an external workshop from the sidebar.
Estimated time: Set the expected work duration for scheduling.
Deadline and exit date: Track when the piece should be completed and picked up.

Before and after photos¶

Upload photos to document the creation process — for example, a design sketch as a “before” photo and the finished piece as the “after” photo.

Quote requested¶

Enable Quote requested when the customer wants a price estimate before committing to the custom order.

Automations¶

Creations support the same automation triggers as repairs:

Status change: Notify the customer when the creation is ready for pickup.
Product is added to a creation: Update the product’s status automatically.
Photos uploaded: Trigger an email with progress photos to the customer.
Fully paid: Generate and send the invoice.