Customer consignments

The Customer Consignments module tracks products that customers leave with your store to sell on their behalf. The customer retains ownership until the item is sold, at which point they receive either a commission percentage or a flat rate payment.

Creating a consignment

Navigate to Stock ‣ Customer consignments and click Create customer consignment. Fill in:

  • Customer: The contact who is consigning the item

  • Product title: A description of the item

  • Expected price: The target selling price

  • Commission percentage or Flat rate amount (one must be set)

  • Storage: Where the item will be kept

  • Sales channel: The marketplace for pricing

  • Return by date: Optional deadline for returning unsold items

  • Image: Optional photo of the item

  • Notes: Additional details

A product is automatically created in your catalog with the consignment details and pricing. The item is added to your inventory as consignment stock (tracked separately from your own inventory).

Commission vs flat rate

You must choose one payment method per consignment:

  • Commission percentage: The customer receives a percentage of the actual selling price. For example, with 70% commission on a 1000 EUR sale, the customer receives 700 EUR.

  • Flat rate amount: The customer receives a fixed amount regardless of the selling price. The store keeps the difference.

Consignment lifecycle

Each consignment goes through these statuses:

  1. Pending (amber): Item received, awaiting processing.

  2. In inventory (blue): Item is part of your active catalog and can be sold.

  3. Sold (green): Item has been sold through a sale order. The actual sell price and payment amount are calculated automatically.

  4. Paid (green): Customer has been paid their share.

  5. Returned (indigo): Item returned to the customer unsold.

  6. Cancelled (red): Consignment cancelled.

When a consignment product is added to a sale, the status is automatically updated to Sold and the payment amount is calculated based on the commission or flat rate.

Paying the customer

After a consignment is sold, record the payment using the Transactions card on the detail page. You can also mark the consignment as paid, which records the payment date and method.

Overdue tracking

If a Return by date is set and the date has passed without the item being sold, an Overdue badge is displayed on the detail page.

Signatures

Capture digital signatures from both the shop and the customer directly on the detail page. These signatures are included in the generated PDF document.

ID card images

Upload photos or scans of the customer’s ID card for record-keeping. Multiple images can be uploaded and they are included in the generated document.

Documents

Generate a consignment document PDF that includes the item details, pricing, financial breakdown, signatures, ID card images, and a configurable footer with your terms and conditions. Configure the footer via Actions ‣ Configure document.

Filtering

Filter the consignment list by:

  • Search (customer name, product SKU, consignment ID)

  • Status

  • Storage

  • Customer

  • Creation date, sold date, and payment date ranges

  • Flagged status

See also