Transform Your Repair Workflow
From paper bags to digital tracking. Automate customer notifications, print professional labels, and never lose track of a repair again.
The Reality of Jewelry Repair Management
Traditional repair tracking methods are costing you time, money, and customer satisfaction.
Common Repair Problems
Lost Paper Bags
Repair tickets on paper bags that get lost, damaged, or misplaced. No backup when disaster strikes.
Constant Customer Calls
Customers calling daily to check repair status. Staff spending hours on the phone instead of working.
No Photo Documentation
No visual record of jewelry condition before and after repairs. Risk of disputes and liability issues.
Manual Label Printing
Handwriting labels or using basic printers. Unprofessional appearance and time-consuming process.
No Progress Tracking
No way to track repair stages or estimated completion times. Customers left in the dark.
Real Stories from Jewelers
"We were losing 2-3 hours every day just answering phone calls about repair status. Customers were frustrated, and our staff was overwhelmed."
Time Wasted
Hours spent searching for repair information and answering customer calls
Lost Revenue
Staff time spent on admin instead of sales and customer service
Customer Frustration
Poor communication leading to unhappy customers and lost business
The Gem Logic Solution
Digital repair tracking with automated communications and professional labeling. Everything you need in one system.
Digital Repair Tracking
Create repair tickets with photos, detailed descriptions, and progress tracking. Never lose a repair again.
- Photo documentation
- Progress stages
- Estimated completion dates
Automated SMS & Email
Automatic notifications to customers at every stage. Keep them informed without lifting a finger.
- Repair received confirmation
- Progress updates
- Ready for pickup notification
Professional Label Printing
Print professional labels with barcodes, repair details, and customer information. Perfect for backend logistics.
- Barcode scanning
- Repair details
- Customer information
How Repairs Work
Our streamlined repair process keeps customers informed and your workflow organized from start to finish.
Customer Drops Off
The customer brings an item to the store for repair.
Register Repair
The store registers the repair in the system.
Take Photo
A photo of the item is taken for tracking.
Send Email + SMS
A confirmation is sent to the customer via email and SMS.
Print Label
A label is printed to attach to the repair item.
Internal Processing
The item goes through internal repair workflows.
Mark as Complete
The repair is marked as 'done' in the system.
Customer Picks Up
The customer receives a message and picks up the item.
Seamless From Start to Finish
Every step is automated and tracked, ensuring customers stay informed while your team stays organized. No more lost repairs or confused customers.
Automated Notifications
Customers receive updates at every stage without manual intervention
Complete Visibility
Track every repair from intake to completion with full photo documentation
Lightning Fast
Process repairs 3x faster with streamlined workflows and instant lookups
The Transformation
See the difference between traditional paper-based repair tracking and modern digital workflow.
Traditional Repair Tracking
Paper Bags Everywhere
Repair tickets scattered across desk and boxes
No Organization
Difficult to find specific repairs quickly
Manual Processes
Handwritten notes and manual customer calls
Modern Repair Management
Digital Tracking
All repairs organized in one system
Instant Access
Find any repair in seconds with search
Automated Updates
SMS and email notifications to customers
The Results
Jewelers using Gem Logic's repair management system see dramatic improvements in efficiency and customer satisfaction.
80% Less Time
Spent on repair administration and customer calls
95% Happier
Customers with automated status updates
50% More
Repair volume handled with same staff
Ready to Transform Your Repair Process?
Join hundreds of jewelry businesses that have streamlined their repair management with Gem Logic.