Jewelry repair management
Track every repair from the moment a customer drops off a piece until they pick it up. Gem Logic handles the entire workflow: intake, photo documentation, progress tracking, automated customer notifications, and professional label printing.
No more paper bags, lost tickets, or manual phone calls. Your customers stay informed, your workshop stays organized.
Try it free
How a repair works
From customer drop-off to pickup, every step is tracked and automated.
Customer drops off
Register the repair in Gem Logic: select the customer, describe the repair, set the estimated date, and add a price estimate.
Photo and label
Take a photo of the item with your tablet or phone. Print a barcode label and place the item in a professional zip bag.
Customer receives confirmation
An automatic SMS and email is sent to the customer with the repair details, estimated date, and a summary of the work to be done.
Workshop processing
The repair moves through your workshop. Track progress stages, add notes, and update the status as work progresses.
Mark as complete
When the repair is done, mark it as complete. The customer automatically receives a message that their item is ready for pickup.
Customer picks up
Scan the barcode on the bag to instantly pull up the repair. Process payment and hand over the item. Done.
Sarah Johnson
Ring resizing - 18K gold
Feb 14, 2026
Everything documented and labeled in 30 seconds
SMS
Repair confirmation sent
Repair details sent
To do
In progress
Done
Kanban overview of all repairs
Scan the bag, process payment, hand it over. Under 30 seconds.
Customers stay informed, automatically
No more phone calls asking "is my ring ready?" Gem Logic sends SMS and email notifications automatically at every stage of the repair.
- Repair received - confirmation with details and estimated date
- In progress - optional update when work begins
- Ready for pickup - the customer gets a message the moment you mark it as done
All messages are customizable. You control the wording and which notifications are sent.
Professional labels and zip bags
Replace handwritten paper bags with professional zip bags and printed barcode labels. Every repair item is stored safely and can be found instantly by scanning the label.
- Barcode label with customer name, repair details, and date
- Transparent zip bags so you can see the item inside
- Instant lookup - scan the barcode to pull up the full repair
Full workshop overview
See all repairs at a glance with a kanban board. Know exactly which repairs are waiting, which are in progress, and which are ready for pickup.
- Drag-and-drop repairs between stages
- Filter by goldsmith, date, status, or customer
- Overdue alerts for repairs past their estimated date
- Photo documentation on every repair
Connected to the rest of your business
Repairs are not standalone. They connect to customers, invoices, inventory, and printing.
Customer history
Every repair is linked to the customer profile. See all past repairs, purchases, and communication history.
Invoicing
Convert a completed repair into an invoice with one click. Price, customer, and details are already filled in.
Printing
Print repair labels, invoices, and receipts from any device with our printer controller. No drivers needed.
Materials tracking
Track materials used per repair. Gold, stones, and supplies are deducted from your inventory automatically.
Ready to organize your workshop?
Start tracking repairs digitally. Your customers will love the professional experience.