Jewelry repair software
From paper bags to digital tracking. Automate customer notifications, print professional labels, and never lose track of a repair again.
The Gem Logic Solution
Digital repair tracking with automated communications and professional labeling. Everything you need in one system.
Digital Repair Tracking
Create repair tickets with photos, detailed descriptions, and progress tracking. Never lose a repair again.
- Photo documentation
- Progress stages
- Estimated completion dates
Automated SMS & Email
Automatic notifications to customers at every stage. Keep them informed without lifting a finger.
- Repair received confirmation
- Progress updates
- Ready for pickup notification
Professional Label Printing
Print professional labels with barcodes, repair details, and customer information. Perfect for backend logistics.
- Barcode scanning
- Repair details
- Customer information
Professional Repair Tracking Solution
Replace paper bags with professional zip bags featuring printed QR code labels for instant tracking
Professional zip bags with QR code labels ensure secure storage and instant repair lookup
How Repairs Work
Our streamlined repair process keeps customers informed and your workflow organized from start to finish.
Customer Drops Off
The customer brings an item to the store for repair.
Register Repair
The store registers the repair in the system.
Take Photo
A photo of the item is taken for tracking.
Send Email + SMS
A confirmation is sent to the customer via email and SMS.
Print Label
A label is printed to attach to the repair item.
Internal Processing
The item goes through internal repair workflows.
Mark as Complete
The repair is marked as 'done' in the system.
Customer Picks Up
The customer receives a message and picks up the item.
The Transformation
See the difference between traditional paper-based repair tracking and modern digital workflow.
Traditional Repair Tracking
Paper Bags Everywhere
Repair tickets scattered across desk and boxes
No Organization
Difficult to find specific repairs quickly
Manual Processes
Handwritten notes and manual customer calls
Modern Repair Management
Digital Tracking
All repairs organized in one system
Instant Access
Find any repair in seconds with search
Automated Updates
SMS and email notifications to customers
Ready to Transform Your Repair Process?
Join hundreds of jewelry businesses that have streamlined their repair management with Gem Logic.