The knowledge of your store, written down once
How you size a ring, how you handle a refund, where the spare safe key is, which supplier supplies which alloy. The Gem Logic knowledge base keeps all of it in one place — organised, searchable, and never lost when someone leaves.
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Repairs
12
Sales
8
Suppliers
6
Onboarding
5
Compliance
7
Products
4
Your favorites
A tree of articles your team actually reads
Articles are organised in a hierarchy — categories, subcategories, individual pages — with full search, favorites, and clean rich-text formatting. Tag the icon you want, set the order, and your handbook is ready.
- Hierarchical articles with parent / child relations
- Search across the entire knowledge base
- Favorites per user for quick access to the articles you read most
- Permission-controlled reading and editing
What jewelers put in their knowledge base
Repair playbooks
Step-by-step procedures for sizing, polishing, and stone setting — so a new bench worker can read along.
Sales scripts
How to handle the engagement-ring conversation, the after-sales call, the refund question — written by your best salesperson.
Supplier directory
Who supplies what, lead times, minimum orders, who speaks English, who runs late.
Onboarding
A welcome guide for new staff — opening checklist, dress code, where the spare safe key lives.
Compliance
Anti-money-laundering procedure, GDPR notes, livre de police rules — written down, accessible.
Product knowledge
Diamond grading basics, colored-stone hardness, alloy comparison sheets — the things you wish your team remembered every Saturday.
Stop answering the same question every Monday
Write it once, search it always. Your store's collective memory finally has a home.
Try Gem Logic