Never lose track of a repair again
Track every repair from intake to pickup. Gem Logic handles photo documentation, printed labels, automated customer notifications, and workshop management, so nothing gets lost and your customers always know where their piece is.
No more paper bags, lost tickets, or "is my ring ready?" phone calls.
Try it free
How a repair works
From customer drop-off to pickup, every step is tracked and automated.
Customer drops off
Register the repair in Gem Logic: select the customer, describe the work, set the estimated date, and add a price estimate.
Photo and label
Take a before photo of the item with your tablet or phone. Print a barcode label and place the item in a zip bag.
Customer receives confirmation
An automatic SMS and email is sent to the customer with the repair details, estimated date, and a summary of the work.
Workshop processing
The repair moves through your workshop. Update the status as work progresses, either in-house or at an external workshop.
Ready for pickup
Mark the repair as complete. The customer automatically receives a message that their item is ready. Add an after photo to document the finished work.
Customer picks up
Scan the barcode on the bag to pull up the repair. Process payment and hand over the item. Done in 30 seconds.
Sarah Johnson
Ring resizing - 18K gold
Feb 14, 2026
Everything documented and labeled in 30 seconds
SMS
Repair confirmation sent
Repair details sent
To do
In progress
Done
Kanban overview of all repairs
Scan the bag, process payment, hand it over. Under 30 seconds.
Before and after photo documentation
Take before photos when the customer drops off the piece and after photos when the work is done. Both are saved on the repair and can be included in emails to the customer.
This protects you and builds trust. If a customer claims there was a scratch before the repair, you have the photo to prove it. When the work is done, the after photo shows the quality of the result.
- Take photos from any device with a camera
- Attach to emails so customers can see the result
- Stored permanently on the repair record
Customers stay informed, automatically
Gem Logic sends SMS and email notifications automatically at every stage of the repair. No more phone calls asking about the status.
- Repair received - confirmation with details and estimated date
- In progress - optional update when work begins
- Ready for pickup - the customer gets a message the moment you mark it as done
All messages are customizable. You control the wording, which notifications are sent, and whether to include before and after photos.
Professional labels and zip bags
Replace handwritten paper bags with printed barcode labels and transparent zip bags. Every repair item is stored safely and can be found instantly by scanning the label.
- Barcode label with customer name, repair details, and date
- Workshop-only labels with internal instructions, hidden from the customer
- Instant lookup - scan the barcode to pull up the full repair
Full workshop overview
See all repairs at a glance with a kanban board. Know exactly which repairs are waiting, in progress, or ready for pickup. Drag and drop repairs between stages as work progresses.
- Filter by goldsmith, date, status, or customer
- Overdue alerts for repairs past their estimated date
- External workshops - assign repairs to subcontractors and track them
- Switch views - toggle between kanban and list view
Estimates, approvals, and online payments
Not every repair has a fixed price upfront. Gem Logic supports repair estimates with customer approval before work begins.
Repair estimates
Create a repair quote with an estimated price. Send it to the customer for approval before starting the work. The approval is logged with a timestamp, so you always have a record.
Once approved, convert the estimate into a confirmed repair with one click.
Customer portal
Customers receive a personal link where they can view their repair details, see the outstanding amount, and pay online with a credit card.
No login required. The link works on any device and is included automatically in notification emails.
Explore more modules
Repairs connect to your customers, invoices, and inventory. Everything works together in one system.
Ready to organize your workshop?
Start tracking repairs digitally. Your customers will love the professional experience, and you will never lose track of a piece again.