Why generic POS doesn't fit

Seven things that happen at a jewelry counter every week.

None of them are exotic. All of them turn into a workaround on a system designed for selling shoes. Here's what the workaround actually is.

At the counter
A generic retail POS
Gem Logic
A customer sells you their old gold
A generic retail POS
A negative sale, and a guess at the metal value
Gem Logic
Weight × purity × live rate, with a signed purchase document
A repair comes in with the sale
A generic retail POS
A line in the customer's notes field, and a paper envelope
Gem Logic
A repair ticket with photos, a deadline and an SMS when it's ready
A piece goes out on approval
A generic retail POS
Either it's sold or it's still in stock. Neither is true.
Gem Logic
A memo with a return date and a reminder that chases it
She'll pay across four months
A generic retail POS
A slip in a drawer, and a memory of what's outstanding
Gem Logic
A layaway with a payment schedule and the balance on the sale
Every piece is one of one
A generic retail POS
Quantity 1 of an SKU, with no stones, metal or cost behind it
Gem Logic
A serialised piece carrying its stones, metal, cost and certificate
The tag has to fit a ring
A generic retail POS
Shipping labels, or a barcode that doesn't scan on a curve
Gem Logic
Butterfly tags on a jewelry label printer, barcode included
Gold moves 4% in a month
A generic retail POS
You reprice by hand. Eventually. Some of it.
Gem Logic
Live gold, silver and platinum rates synced in

The old objection was that jewelry software meant a Windows box in the back room that fell over on a Saturday. That trade-off is gone: this runs in a browser on an iPad, and there's nothing to keep alive.

Built for the counter

The features nobody else ships, because nobody else only does jewelry.

These aren't add-ons or modules you buy separately. They're in the same screen your staff already have open.

Weight, purity and your own buy-in rate against a live market price. Offset a trade-in against the new piece in the same transaction.

Open a ticket while she's still at the counter: photos from the iPad camera, a promised date, and an automatic message when it's done.

Layaway & payment plans

A schedule on the sale, the balance visible to whoever serves her next, and the piece held out of sellable stock while she pays.

Pieces out on approval stay on the books as out, not sold and not in the case, with return dates that chase themselves.

Shoot the piece, the damage or the sketch on the iPad and it attaches to the record. Enough for insurance, and for the argument you'd rather not have.

SMS and email go out on repair updates, pickups and appointments, so nobody spends Thursday afternoon on the phone.

The counter

An iPad, three printers and a scanner. We wire it up.

The reason most jewelers end up on a desktop isn't preference. It's that an iPad can't normally print to a butterfly-tag printer. Our printer controller solves exactly that, and it's the piece of the setup nobody else brings.

iPad used as the POS terminal in a jewelry store
iPad at the case

Serve where the customer is standing. Camera for photos, keyboard case for the data entry.

Zebra ZD421 label printer for jewelry tags
Label printer

Butterfly tags, repair tags and barcodes small enough for a ring shank.

Document printer for jewelry invoices and contracts
Document printer

Invoices, purchase documents and contracts, on paper you're happy to hand over.

Zebra DS2278 barcode scanner for jewelry stock counts
Scanner & terminal

Cordless scanning for stock counts, and a CCV or Stripe terminal fed from the sale.

Set the routing once

Tell Gem Logic which printer handles which document. After that it's one tap from any device, with no print dialog and no driver.

InvoiceBack office · A4 laser
Product tagCounter · label printer
Repair tagWorkshop · label printer
ReceiptCounter · thermal
See the recommended hardware →
How it's connected

Printers plug into the controller by USB or WiFi and it configures them. Nothing is installed on the iPad, and nothing breaks when Apple updates it.

Diagram of the Gem Logic printer controller connecting an iPad to the shop printers
Exterior of Juwelen Vander Avort, a family jewelry store running Gem Logic
Success story

Thirty-five years of stock, finally countable.

Juwelen Vander Avort is a family store with three decades of history in the cases, and the inventory chaos that comes with it. They moved onto an integrated POS, sorted out what they actually had, and changed how the counter serves people.

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