The follow-ups send themselves
Half of running a jewelry business is the small things — the pickup SMS, the thank-you email, the birthday note, the status nudge to the workshop. Automations in Gem Logic do all of them in the background, the way you would, every single time.
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When something happens, do something useful
Every automation is built from a trigger ("when this happens") and an action ("then do this"). You combine them in plain language inside Gem Logic — no scripting, no consultant.
Triggers you'll actually use
- A repair, sale, quote, memo, or creation changes status
- A sale is fully paid
- A product is added to a sale or quote
- A status sits stale for X days
- A customer's birthday or marriage anniversary
- 1 day, 1 week, 1 month, 1 year after a sale
- A new Calendly booking
Actions Gem Logic can take
- Send an email from a template
- Send an SMS through Twilio
- Change the status of an order or invoice
- Generate a PDF (invoice, quote, repair form, certificate, receipt)
- Print the repair form or receipt automatically
- Create a notification for a teammate
- Create a transaction when a payment is taken
Examples that pay for themselves the first week
When a repair status changes to "ready for pickup"
Send an SMS to the customer with the shop address and opening hours.
When a sale is fully paid
Generate the invoice PDF, email it to the customer, and create a thank-you task one week later.
On a customer's birthday
Send a personalised email with a small discount code and a link to your website.
Build it once, then forget about it
Start with one or two automations. Within a month, half of your follow-ups are running themselves.
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