Need something we do not have yet? We probably build it.
Every jeweler runs their shop a little differently. A specific report your accountant asks for, a connector to a local marketplace, a hallmarking rule from your region, a workflow your bench has used for twenty years. Tell us, and most of the time we build it. Gem Logic grows with the people who use it.
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How custom development works
A short, transparent process. You tell us what you need, we tell you what is feasible, and we build it together with a clear timeline.
Tell us what you need
Walk us through the use case. A screenshot, a Loom, a sketch on a napkin, all of it works. We translate it into something we can scope and build.
We scope and quote
You get a clear answer: what is included, what it costs, and when it ships. If something belongs in the standard product, we often build it for free.
We build, you go live
The feature ships into your Gem Logic workspace, fully tested. No external plugin, no separate login, no extra invoice every month for keeping it alive.
What we typically build
A snapshot of the kinds of custom work we take on for jewelers, from a small report tweak to a full integration with a system you already use.
- API integrations with your accounting software, ERP, payment terminal, marketplace or CRM
- Custom reports and exports for your accountant, your wholesaler, your boss, your tax authority
- Bespoke automations for stock, repairs, customer follow-ups and notifications
- Custom invoice, quote, label and certificate templates that match your house style
- Country-specific rules: hallmarking, margin schemes, fiscal receipts, HBJO compliance in France, and more
- Ecommerce and marketplace connectors, including WooCommerce and your Gem Logic website
- Niche features for certificates, memos, repair sub-status, custom QR codes
- AI workflows tailored to your shop, including custom Gembot prompts and tools
- Bespoke imports and exports for legacy systems, suppliers, or partners with their own quirky formats
Why we say yes more than other software
Old desktop systems are stuck. New features mean a new release, a new install, a new training session, often a new invoice. Gem Logic is cloud, modern, and built by a small team that ships every week. That changes what is possible.
- Direct line to the people who code the product, not a ticket queue
- Updates roll out automatically the moment they are ready
- No plugin tax: features in the core product stay free, forever
- We are jewelers in spirit, so we say yes to ideas that actually move the trade forward
Built for you, often kept for everyone
Most custom requests we take on are not really one-offs. A jeweler in Antwerp asks for a memo flow, a jeweler in Lyon asks for an HBJO export, a jeweler in Madrid asks for a fiscal receipt template. We build it for one, then promote it into the standard product so the next jeweler gets it on day one.
That is why our roadmap is mostly written by our customers. The platform improves because real shops keep pushing it forward, not because a product manager guessed.
If you would rather work with us as a long-term partner on a series of custom builds, that is exactly how the best collaborations start.
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Join jewelry stores worldwide who trust Gem Logic to run their business.