Know every customer who walks through your door
Customers, suppliers, prospects, and workshops in one place. When someone calls or walks in, pull up their complete profile in seconds: contact details, purchase history, open repairs, ring sizes, and every past interaction.
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Everything about a contact on one page
Each contact has a detailed profile with all the information you need. No more flipping between spreadsheets, notebooks, and sticky notes.
- Contact details - name, phone, email, address, and a second phone number for partners
- Billing and shipping - separate billing and shipping addresses with full international support
- Tax and banking - VAT number, IBAN, and bank details for professional contacts
- Notes and documents - attach internal notes, files, and documents directly to the contact
- Tags and status - organize contacts with custom tags and track their status
A CRM that understands jewelry
Generic CRM software does not know what a ring size is. Gem Logic was built specifically for jewelers, so every contact profile includes the fields you actually need.
- Ring sizes - store sizes for all 10 fingers, left and right hand
- Wrist and neck size - for bracelets and necklaces
- Partner details - name, phone, and email of the customer's partner for surprise purchases
- Marriage and birth date - never miss an anniversary or birthday
- Language preference - communicate with each customer in their language
Complete history at your fingertips
Every interaction with a contact is tracked automatically. Open a profile and see everything that has ever happened, without switching between modules.
Sales and orders
See every sale, quote, and custom creation order for this contact. Know what they bought, when, and for how much.
When a customer says "I bought a ring here last year", you can find it instantly and pull up every detail.
Find any contact in seconds
Type a name, phone number, email, city, or even a client number into the search bar and get instant results. When a customer calls, you can have their profile open before they finish saying their name.
- Filter by tags, status, country, language, rating, and more
- Kanban view - drag contacts between status columns for a visual pipeline
- Configurable columns - choose which fields to show in the list view
- Star and rate - mark important contacts and rate them for quick prioritization
Start any action from the contact
From any contact profile, you can create a new sale, quote, repair order, task, or event with one click. The contact is pre-filled, so you skip the repetitive data entry and go straight to what matters.
You can also send an email directly from the profile, and the full conversation history is saved on the contact's timeline for your team to review later.
Learn about Sales & POS
Import your existing contacts
Already have a customer list in a spreadsheet or another system? Import your contacts via CSV and get started without re-entering everything by hand.
The import supports all contact fields including addresses, phone numbers, tax numbers, and up to 20 custom attributes. Duplicates are detected automatically by email or ID, so you can safely re-import updated lists.
Learn about data migrationExplore more modules
Ready to organize your customer relationships?
Book a short demo and we will show you how contact management works inside Gem Logic. Or start a free trial and import your first contacts today.